QUICKSCAN

FLOW PROBLEMS FOR ELDERLY PEOPLE IN THE ALMELO REGION

WOLTER ODDING

Board of Directors ZGT

 

“Maartje has completed a number of assignments for ZGT and also helped us with the quick scan analysis focused on bottlenecks in the flow to follow-up care.

In a very short period, Maartje was able to make a sharp diagnosis and provide feedback to managers in which the core of the problem was clearly revealed. Maartje has both an interest in the details and a strong conceptual ability. This makes her a valuable partner for me.”

CHALLENGE


Ziekenhuisgroep Twente, a general teaching hospital with locations in Almelo and Hengelo, is increasingly dealing with elderly people who stay in hospital longer because there is no room available in follow-up care. Read here how we ZGT, 3 VVT institutions and Menzis have analyzed the problem and identified solutions.


APPROACH


In a period of four weeks, we interviewed more than 20 stakeholders, analyzed relevant documentation and data, and identified bottlenecks in the flow process. At the end of this period, we presented our findings and an approach to short- and long-term solutions to the directors of the organizations involved. Using these results, concrete improvement actions were initiated in 2020.


WOLTER ODDING

Board of Directors ZGT

 

“Maartje has completed a number of assignments for ZGT and also helped us with the quick scan analysis focused on bottlenecks in the flow to follow-up care.

In a very short period, Maartje was able to make a sharp diagnosis and provide feedback to managers in which the core of the problem was clearly revealed. Maartje has both an interest in the details and a strong conceptual ability. This makes her a valuable partner for me.”