PUBLICATIONS
PROCESS IMPROVEMENT & HEALTHCARE LOGISTICS GENERAL
Cardiology & Thoracic Surgery

Increasing cardio-thoracic productivity at Erasmus MC
2022
Article about improvement project in the Thoraxcentrum of the Erasmus MC with the aim to increase the number of open heart operations and reduce the access time. Health Systems.
Download the publication as a PDF file here.

Increasing surgical productivity at Erasmus Medical Center
2021
Popular scientific article about the aforementioned improvement project. Impact.
Download the publication as a PDF file here.

Optimizing your cath lab activity levels: seven deadly sins in cath lab operations management
2017
Popular scientific article on optimizing patient flows in the cath lab (the cardiovascular room). Cath Lab Digest.
Download the publication as a PDF file here.
Emergency & Nursing Wards

Development of an observational instrument to determine variations in the patient care process and patient flow among emergency physicians and internists at the emergency department
2013
Process analysis to analyze the effect of different working methods of physicians in the emergency department at the LUMC. International Journal of Emergency Medicine.
Download the publication as a PDF file here.

The BedGame – A classroom game based on real healthcare challenges
2017
Serious game to redistribute bed capacity of nursing wards. INFORMS Transactions on Education.
Download the publication as a PDF file here.

Operations Research for Occupancy Modeling at Hospital Wards and Its Integration into Practice
2017
Review article of applications of Operations Research models for nursing departments. Springer Operations Research Applications in Healthcare Management.
Not freely accessible, for more information maartje@z-vz.nl
Other

Beating the rush: good telephone accessibility is feasible
2014
Popular scientific article for general practitioners about reducing waiting times for patients and reducing the workload for telephone staff. Medz.
Download the publication as a PDF file here.

Queuing Networks in Healthcare Systems
2012
Overview chapter on applications of queueing theory for optimization of healthcare processes. Springer Handbook of Healthcare System Scheduling
Not freely accessible, for more information maartje@z-vz.nl
MATHEMATICAL MODELS FOR OPTIMIZING HEALTHCARE PROCESSES
Acute admission departments

Modeling the effect of short stay units on patient admissions
2015
Model to determine the effect of an AOA on planned and emergency admissions. Operations Research for Healthcare.
Download the publication as a PDF file here.

Allocating emergency beds improves the emergency admission flow
2018
Model to compare different methods of allocating beds in the nursing unit to acute patients. INFORMS Journal on Applied Analytics.
Download the publication as a PDF file here.
Outpatient clinics & diagnostics

Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled arrivals
2014
Model to design grids for outpatient clinics with walk-in and appointment patients. Performance Evaluation.
Download the publication as a PDF file here.

Appointments in care pathways: the Geox/D/1 queue with slot reservations
2014
Model to evaluate the effect of claiming spaces for care pathways. Queueing Systems.
Not freely accessible, for more information maartje@z-vz.nl

Optimal allocation of MRI scan capacity among competing hospital departments
2012
Model to stimulate the fair distribution of diagnostic capacity. European Journal of Operational Research.
Not freely accessible, for more information maartje@z-vz.nl

Redesign of a university hospital preanesthesia evaluation clinic using a queuing theory approach
2009
Model to reduce patient waiting time and employee workload, including implementation in the LUMC. Anesthesia & Analgesia.
Download the publication as a PDF file here.
Operating rooms

Allocating operating room capacity to non-elective neurosurgical patients improves access and safety for elective patients at Aarhus University Hospital
2023
Implementation of the model for semi-emergency patients in Aarhus University Hospital (Denmark). British Journal of Neurosurgery.
Download the publication as a PDF file here.

Planning and scheduling of semi-urgent surgeries
2010
Model to determine the effect of allocating OR time to semi-emergency patients. Health Care Management Science.
Download the publication as a PDF file here.

A Markov modelling approach for surgical process analysis in cataract surgery
2021
Model to describe surgical process variation and predict operation duration. Springer Handbook of Healthcare Logistics.
Not freely accessible, for more information maartje@z-vz.nl
VETERINARY CAPACITY MANAGEMENT
Z&vZ online course Veterinairy Capacity Management (trailer)
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BOOKS

Handbook of healthcare logistics
2021
Overview of developments in healthcare logistics 2000-2020. Springer International Series in Operations Research and Management Science.

Handbook of healthcare logistics
2021
Overview of developments in healthcare logistics 2000-2020. Springer International Series in Operations Research and Management Science.

Curing the queue
2012
PhD thesis Maartje Zonderland. University of Twente, 2012